FREQUENTLY ASKED QUESTIONS
Do you decorate anything other than clothing?
How do I find out more about your products?
You can see examples of products we have embellished for customers throughout our website. For more information, e-mail customer service
What brand of products do you carry?
How do I get pricing on corporate apparel?
Please e-mail sales with information about your project and we will put together a price quote.
How do I place an order?
On our home page, click “my account” in the upper right-hand corner. If you have an account, log in. If your store is currently open/taking orders, you will see items and be able to order. If you don’t see items, contact customer service to request that your store be reopened.
If you do not already have an account, you’ll need to create one. When you are asked for a code, enter the code you were given for your store. If you don’t know your code, contact [email protected]
What is your minimum order amount?
What is the “under minimum” fee?
How can I check on the status of my order?
If you would like to check on the status of your order, email customer service or contact your Required Team Gear Account Manager or Customer Service Representative. When your order has shipped you will be emailed a shipping confirmation and tracking number.
Can I cancel or change my order?
Notify customer service as soon as you decide you need to cancel or change your order. As long as your order has not gone into production to be decorated, we should be able to accommodate your request.
Do you sell sporting goods?
We do not warehouse hard goods. If you need to source a large volume of sporting goods, for a team or league for example, we may be able to assist. Contact customer service.
I received the wrong item(s) in my order, what do I do now?
Contact customer service
How do I cancel duplicate orders?
Contact customer service to have your duplicate order cancelled and refunded.
How long will it be before I receive my order?
Do you offer a Rush Order option?
Yes, we can have several rush delivery options to choose from for an additional fee. Contact customer service.
How do I get an itemized receipt from my recent purchase?
Are there any fees associated with international orders?
Payment Methods & Return Policy
How Secure is my transaction?
What are your payment methods?
Do you accept returns?
How can I get a custom online store created?
Email customer service.
I was given a code to access my team’s store. Now what?
Do custom stores expire?
What happens if I want to reopen an expired custom store?
Contact customer service.
Artwork & Logos
Is there a way to see a sample of the item(s) ordered?
Samples of un-decorated products may be available on a case-by-case basis.
How do I know how many stitches my logo is?
Customer will have to send in a copy of the logo and we will create a run sheet for it showing the details of stitch count size etc.
Do you need my art on file?
Yes, if you would like to utilize your own art please be prepared to provide it in Ai, EPS, or PDF format.